Your privacy matters to tkvip. This Privacy Policy explains exactly what personal data tkvip collects when you use the platform, why we collect it, how it is stored and protected, and what rights you have over your own information. We've written this in plain language so it's actually useful to read.
The full policy is below. These cards cover the six commitments that matter most to tkvip players in Bangladesh.
Every page on tkvip is served over HTTPS with SSL encryption. Your login credentials, payment details, and personal information are encrypted in transit. No data is sent over unencrypted connections at any point on the tkvip platform.
Personal data collected by tkvip is stored on secured servers with access controls, encryption at rest, and regular security audits. Only authorised tkvip personnel with a legitimate operational need can access player data.
tkvip does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only for the purposes described in this Privacy Policy — running your account, processing payments, and keeping the platform secure.
tkvip only collects the data that is genuinely needed to operate your account and comply with legal requirements. We don't collect data for the sake of it. If we don't need it, we don't ask for it.
You have the right to access, correct, and request deletion of your personal data held by tkvip. These aren't just words — you can exercise these rights by contacting support, and tkvip will respond within a reasonable timeframe.
tkvip only sends marketing communications to players who have opted in. You can unsubscribe from marketing emails at any time using the link in any email, or by contacting support. Opting out of marketing does not affect your account or any bonuses you are entitled to.
This Privacy Policy explains how tkvip ("tkvip", "we", "us") collects, uses, stores, and protects the personal data of players and visitors ("you") who use the tkvip platform — including the website at tkvip.casino, the mobile site, and the tkvip Android app.
tkvip is committed to handling your personal data responsibly and transparently. We collect only what we need, we use it only for legitimate purposes, and we protect it with appropriate technical and organisational measures. By registering an account or using the tkvip platform, you acknowledge that you have read and understood this Privacy Policy.
tkvip collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with the platform. The table below summarises what we collect and why.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity data | Full name, date of birth, NID number | Account registration and age/identity verification |
| Contact data | Phone number, email address | Account communication, support, and security alerts |
| Payment data | bKash/Nagad/Rocket account number | Processing deposits and withdrawals |
| Transaction data | Deposit amounts, withdrawal history, bet history | Account management, fraud prevention, responsible gaming |
| Technical data | IP address, device type, browser, OS | Platform security, fraud detection, performance optimisation |
| Usage data | Pages visited, games played, session duration | Platform improvement and responsible gaming monitoring |
| Communications data | Live chat transcripts, support emails | Resolving support queries and quality assurance |
tkvip does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
tkvip uses the personal data we collect for the following purposes. We do not use your data for any purpose that is not listed here without first obtaining your consent.
tkvip processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
tkvip does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
All third parties with whom tkvip shares personal data are required to handle that data in accordance with applicable data protection standards. tkvip does not permit third parties to use your data for their own marketing purposes.
tkvip uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow tkvip to understand how players use the site.
You can control non-essential cookies through your browser settings. Disabling essential cookies may affect the functionality of the tkvip platform. For more information on managing cookies, refer to your browser's help documentation.
tkvip retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods tkvip applies are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering legal requirement |
| Transaction records | 5 years after account closure | Financial record-keeping and legal compliance |
| Support communications | 2 years after last interaction | Quality assurance and dispute resolution |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing preferences | Until you opt out or account closure | Consent management |
After the applicable retention period, tkvip will securely delete or anonymise your personal data. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
As a tkvip player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting tkvip support via live chat or email. tkvip will respond to all valid requests within 30 days.
tkvip takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While tkvip takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your tkvip account has been compromised, contact support immediately via live chat so we can secure your account.
The tkvip platform may contain links to third-party websites or services, such as payment provider portals. tkvip is not responsible for the privacy practices of these third parties. When you leave the tkvip platform and visit a third-party site, that site's own privacy policy applies. We recommend reviewing the privacy policy of any third-party site you visit.
Game providers whose games are available on tkvip operate under their own privacy policies in relation to any data they collect directly. tkvip does not control how game providers handle data collected through their own systems.
The tkvip platform is strictly for adults aged 18 and over. tkvip does not knowingly collect personal data from anyone under the age of 18. If tkvip becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.
If you believe a minor has registered on tkvip, please contact support immediately at [email protected] so we can investigate and take appropriate action.
tkvip may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered contact details and update the "last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of the tkvip platform after any update constitutes acceptance of the revised policy. If you have concerns about any changes, please contact support or visit the FAQ page for more information.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how tkvip handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.
For questions about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page. For questions about account rules and bonus terms, please refer to the Terms and Conditions.